Refund and Returns Policy

Effective Date: January 6, 2025

At Flexisopic, we are committed to providing you with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a straightforward refund and returns policy to ensure your experience with us remains positive. Please review the following terms and conditions.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns must be initiated within 30 days of the delivery date.
  • Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Customized or personalized products.
  • Perishable goods (e.g., food, flowers).
  • Items marked as final sale or clearance.
  • Gift cards and downloadable software products.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Exchanges

We offer exchanges for items that are defective or damaged. If you need to exchange an item, contact us at info@flexisopic.com or call us at (605) 764-5131 within 30 days of receiving the product.

5. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error by Flexisopic. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value, as we cannot guarantee receipt of your returned item.

6. How to Initiate a Return

To start a return or exchange, please follow these steps:

  1. Contact us at info@flexisopic.com or call (605) 764-5131 to request a Return Authorization (RA) number.
  2. Pack the item securely in its original packaging, including all components, manuals, and accessories.
  3. Clearly write the RA number on the outside of the package.
  4. Ship the package to the address provided by our customer service team.

7. Disputes or Questions

If you have concerns or disputes about a return or refund, we encourage you to contact us. Our team is here to assist and resolve issues promptly to ensure your satisfaction.

Contact Us

For questions about our refund and returns policy, please contact:

Thank you for choosing Flexisopic. We value your business and strive to make every experience with us seamless and satisfactory.