Shipping Policy

Effective Date: January 6, 2025

At Flexisopic, we strive to ensure a seamless and efficient shipping process for all our customers. This Shipping Policy outlines the terms and conditions for the delivery of products purchased through our website or other sales channels.

1. Shipping Destinations

We currently ship to addresses within the United States. Unfortunately, we are unable to ship internationally or to P.O. Boxes at this time.

2. Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received.
  • If there are any delays due to high order volumes or unforeseen circumstances, we will notify you via email or phone.

3. Shipping Methods and Costs

  • We offer a variety of shipping options to meet your needs, including standard and expedited shipping.
  • Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

4. Delivery Times

Estimated delivery times vary based on the shipping method selected:

  • Standard Shipping: 5–7 business days.
  • Expedited Shipping: 2–3 business days.

Please note that delivery times are estimates and may be affected by external factors, such as carrier delays or weather conditions.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. If you do not receive a tracking number within the processing time, please contact us at info@flexisopic.com or call (605) 764-5131.

6. Shipping Address Accuracy

  • Please ensure that your shipping address is complete and accurate when placing your order.
  • Flexisopic is not responsible for lost or delayed shipments due to incorrect or incomplete address information provided by the customer.

7. Shipping Issues

If your package is lost, damaged, or delayed:

  • Report the issue to us immediately at info@flexisopic.com or call (605) 764-5131.
  • We will work with the carrier to resolve the issue and ensure that you receive your order or a suitable replacement.

8. Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us within 7 days of delivery with photos of the damage and your order details.
  • We will arrange for a replacement or refund in accordance with our Refund and Returns Policy.

9. Changes or Cancellations

Once an order has been shipped, changes or cancellations are no longer possible. For assistance with modifying your order before shipment, please contact us promptly.

10. Contact Us

For questions or concerns regarding our Shipping Policy, please reach out to us:

Thank you for choosing Flexisopic. We are committed to delivering your order safely and efficiently.